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We want you to be happy with your purchase. If for any reason you are unhappy, please contact us. We will either replace the product or take it back and refund your money. If you wish to get a replacement or refund contact us within one week of delivery. After we confirm, please ship us the product back on this address:
Dreamlabs Technologies Pvt. Ltd.
5-9-58/304, Gupta Estate, Basheerbagh Circle, Hyderabad- 500004.
Please make sure that the products are unused, in the same condition you received them; in their original packaging. Once we receive the product, we’ll arrange Exchange or Refund as requested. After we receive the item, we will ship you the new product within 3-4 working days or process your refund within 15 days. Your refund will be transferred back to the same mode of payment you used for shopping i.e. your credit card, debit card, internet banking or if that is not possible, will be credited to the bank account details provided by you.
Returns would be accepted if:
1. You receive a wrong product
2. The product gets damaged in transit
In the above two cases we will bear the shipping cost of new product. The shipping back cost of the old product which you incur will be reimbursed to you in the form of coupons for you to make the next purchase or amount credited to your bank account as chosen by you.
If you wish to exchange any product just for size change or any other reason other than the ones above, we would be ready to exchange provided the return shipping charges and the shipping charges of new product is borne by you.The returned products should reach us within 10 days from the day you receive the delivery of the product
If you wish to cancel any order, please get in touch within 12 hours of making payment. This timeline is kept short as we would be trying to ship your orders within 24 working hours of payment by you.
On cancellation, the whole amount paid by you will be refunded and credited to the same credit card, debit card or internet banking account used by you for making payment within 15 days of cancellation of order.